iDesign, OIT, and Facilities Issues: Who Fixes What? – SOP iDesign

Issue	Who Fixes the Issue
Canvas or LockDown Browser + Respondus Monitor issues: Error message from Canvas when student tries to log into an exam or quiz in Canvas. Students locked out of Canvas modules. Issues with students’ assignments or grades in Canvas. Students with accommodations who cannot access an exam or quiz at their earlier start time. Students who have trouble viewing images in exams or quizzes. LockDown Browser + Respondus Monitor error messages (triaged by iDesign).	iDesign
System issues: Student cannot log into system with their university credentials. Cannot access Global Protect VPN, Zoom or other computer programs or software outside of Canvas and Respondus. Error messages that campus network is down.	OIT
Report classroom AV equipment issues.	Central OIT: 303-724-8129
Error message stating: “unable to access Citrix.”	UCHealth IT Support (Metro Campus): 720-848-4000
Report classroom cleanliness issues.	Facilities: 303-724-1777

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